Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

LAS VEGAS--(BUSINESS WIRE)-- Today, at Adobe Summit – the flagship digital experience conference – Adobe (Nasdaq:ADBE) unveiled its strategy and product offerings for agentic AI. Innovating on the ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and it is creating that agent. According to Intercom CEO Eoghan McCabe, Intercom ...

Agentic AI vendor triples valuation in seven months to $3B to fuel global expansion of agentic customer experience platform.

eGain has introduced the eGain AI Agent for Contact Center, a new solution designed to enhance agent performance and customer satisfaction in contact centers. By providing agents with AI-driven, ...

New platform bridges developers and non-developers to collaboratively build teams of AI agents. Inkeep, a company building frameworks to build AI Agents, has today announced the launch of its Agent ...

Gemini Enterprise for Customer Experience is an agentic solution to bring shopping and customer service together.

‘AI in the contact center and UC is here, and it’s making massive, massive changes in there,’ one solution provider tells CRN on AI’s impact on customer experience and the opportunities for partners.

Shot of call center operators working in the office. Call center agent working with his colleagues in modern office. Smiling handsome businessman working in call center. Customer experience is ...

First-of-its-kind agentic orchestration capability unlocks the promise of agent automation with the predictability customers and regulators demand Pegasystems Inc. (NASDAQ: PEGA), the Enterprise ...