AI chatbots can hallucinate and do a lot of weird stuff, but wait until you hear what Anthropic's AI Claude did when it ...
Apple, Meta, Google and Samsung, among many others, are building AR glasses on the premise that these will succeed smartphones and act as an interface for the rapidly growing AI ecosystem. In Dubai, ...
Agentic AI works like a behind-the-scenes service partner—anticipating needs, surfacing context and routing issues intelligently across channels—so support teams can stay focused on what matters most: ...
AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is changing. Research and Markets has released its 2025 Contact Center as a Service ...
Observe.AI is rolling out new features that will enable companies to create artificial intelligence agents for their contact centers. The startup debuted its VoiceAI agents, as the feature set is ...
Customer Contact Week, being held in Las Vegas, is where customer experience vendors gather to show off the latest and greatest innovation. This year’s show is particularly interesting as artificial ...
AI-powered scams are number four on our top scams list for 2025. Scammers use short audio clips found on social media to ...
Meta is pushing rival AI assistants off WhatsApp, forcing popular bots like ChatGPT and Microsoft Copilot to shut down their integrations just as messaging becomes a key battleground for consumer AI.
BOSTON--(BUSINESS WIRE)--GoTo, the leader in cloud communications and IT, today introduced AI Quality Management, a key workforce engagement management (WEM) offering for GoTo Connect Contact Center.
Salesforce has sent shockwaves through the global customer experience (CX) industry after Co-founder Marc Benioff revealed that the company had cut its customer service workforce by nearly half.
ZoomInfo reports that 95% of enterprise AI projects fail to deliver ROI due to inadequate data infrastructure. Successful implementations focus on specific problems, integrate into workflows, learn ...
AI agents are beginning to automate routine work across every profession, changing how jobs are structured and where humans ...
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