SEATTLE & AMSTERDAM--(BUSINESS WIRE)--Amazon (NASDAQ: AMZN) and Stellantis N.V. (NYSE/MTA/Euronext Paris: STLA), a leading global automaker and mobility provider, today announced a series of global, ...

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...

New capabilities include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and manager tools for agent coaching Organizations often struggle to deliver ...

Amazon Prime Day is here with fantastic deals for busy business professionals who may need time off to refresh through virtual trips and cooking classes offered via Amazon Experiences. Have you been ...

When it comes to hyper-personalization and CX, Amazon is one of the first brands that people think of. What lessons can be gleaned from the tech giant? When it comes to hyper-personalization, customer ...

Amazon’s grocery ordering has undergone a few upgrades in recent months, including a new budget-friendly private-label brand and a discount grocery subscription plan. Now, the retailer has announced ...

Amazon Lex in Amazon Connect: generative AI to simplify bot building and create improved self-service experiences. The creation of personalized, self-service chatbots and IVR systems requires contact ...

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...