With the continuous development of artificial intelligence, it comes as no surprise that the technology is currently being deployed in a wide range of applications in different industries. AI is so ...

Severe economic setbacks in Spain are setting in motion several positive developments for Peru’s BPO sector. Peru’s call center industry grew 17 percent in 2012 and its export sector registered more ...

Agent wages remain one of the first and foremost considerations for businesses that seek to utilize contact center services outside of the US, but despite some generalizations about the cost of ...

Call centers and contact centers provide customer service in different ways. Decision-makers should understand which option best fits their organization's needs to optimize CX. Download our exclusive ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...