Jenny and Allyn Condon attend an inquest into the death of their two-month-old son, Ben, at Avon Coroner’s Court - SWNS A 111 call handler was “mindful of the external pressures” on wards when he ...

A emergency call handler has opened up about the heartbreaking reality of their job – and it's made many people reflect on how and why the emergency service is used ...

London Ambulance Service call handler Monet Lobman-Edghill says she has received abuse from callers [BBC] Emergency service workers are expecting your call. Many anticipate increased demand for help ...

Call handlers answer calls, greet callers with recorded prompts and provide them with information and options, route calls, and take messages. A phone consultation will be arranged to discuss the ...

In one vile 111 call released by the LAS, a caller tells a handler: ‘Don’t get me mad… If I come there I will kill you.’ ...

People have been left heartbroken after hearing about the calls 999 handlers receive on an almost daily basis - and it has ...

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The stress experienced by emergency call handlers negatively impacts on their long term psychological well being, a new report shows. During this innovative study, researchers from the University of ...