In mid-January 2026, Viz.ai and Ellipsis Health each launched new healthcare-focused AI services on Salesforce’s Agentforce ...

As healthcare consumers become savvier and more demanding, personalized offerings and top-notch service are required to secure their loyalty to your organization. We’ve seen the focus on ...

A seismic shake-up in global trade is underway as new U.S. tariff policies take hold. A 10% blanket import tax has kicked in, paired with tariffs of 25% to 100% and more on goods from major trade ...

Despite best intentions and good advice, accountants have long avoided or been mystified by the concept of customer relationship management practices and tools. to be fair, many in the pro-fession ...

In general, CRM is for managing a company’s relationships and interactions with existing and prospective customers. Its goal is to improve relationships by helping a business stay connected to its ...

Partner relationship management has an intriguing business case: It applies the concepts and tools of customer relationship management to the business relationships that also affect a company’s ...

Many firms think once they implement a CRM system, all of their contact management issues will disappear, but alas, that is not the case. CRM is not the answer to all of a firm’s contact issues, but ...