HungerRush, a provider of integrated restaurant management solutions, has launched Feedback, a new customer engagement tool designed to capture real-time insights from guests to improve customer ...

Understanding customer feedback is important to improve products and services, enhance customer satisfaction, and drive business growth. Several customer feedback analysis tools have emerged to help ...

Corporate Visions, a provider of science-backed revenue growth services, released an automated customer feedback platform, TruVoice. The new solution seeks to provide customer success teams with ...

Deciding to end an internally developed client tool requires weighing various considerations, some of which have little to do with how the tool is being used. Deciding to pull the plug on an ...

In today’s hyper-competitive marketplace, customer feedback is more than just a measure of satisfaction—it’s a roadmap for growth and an opportunity to build a thriving community around your brand.

With these tools, brands can pinpoint areas for improvement and make data-driven decisions to enhance their products or services. Voice of Customer (VoC) tools are advanced software platforms and ...

Frustrated marketers looking for consumer feedback on high bounce rates, abandoned shopping carts, and a host of actions that derail conversions now have a tool that integrates with Google Analytics.

DTT announces the launch of a groundbreaking customer feedback tool, SCREAM. SCREAM is accessible through DTT’s enterprise portal, MyDTT, and allows restaurant operators to receive and respond to ...

Banks often struggle to get a unified voice of the customer across channels, including feedback from call centers, chatbot messages, social media and branches. Much of the data they collect is siloed ...

If you are not focused on receiving and using customer feedback, you are missing out on an amazing growth tool. Gathering customer feedback throughout the entire customer journey is of great ...