Making collection calls is an art. You need to anticipate what the customer is going to say and be ready for anything. You have to stay in control of the phone call. For your collection call to be a ...

Getting a call from a debt collector can be jarring, whether you recognize the debt they're calling about or not. After all, hearing a stranger on the other end of the line demand payment is not a ...

Debt collection calls in the U.S. more than doubled in early 2025, soaring to over 112,000 reports. Nearly half of complaints involved abusive or harassing tactics, raising consumer protection ...