HOLMDEL, N.J., Oct. 2, 2025 /PRNewswire/ -- Vonage, a part of Ericsson (NASDAQ: ERIC), today announced Vonage Communications APIs are now integrated with ComDesign Co., Ltd.'s cloud-based Computer ...

Ask any contact center leader what’s standing in the way of transformation, and you’ll hear the usual culprits: outdated systems, legacy KPIs, siloed departments and change fatigue. But if you look ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Ready to revolutionize your contact center? Dive into the strategic deployment of AI and unlock its transformative potential while conquering everyday challenges. • Transform Your CX: Elevate your ...

NEW YORK, Oct. 1, 2024 /PRNewswire/ -- LivePe rson (Nasdaq: LPSN), the enterprise leader in digital-first customer conversations, today announced the launch of the LivePerson Community, a new customer ...

Every contact center transformation begins with inspiration, an identified need, a promise of improved efficiency, or improved customer engagement in mind. Excitement builds across the organization as ...

TrueServe™ is a leader in service transformation and enables organizations to reimagine their contact centers as innovative contributors to customer experience and overall business operations NEW YORK ...

Zendesk also named AWS Customer Experience Partner of the Year (Technology) - Global for driving customer success while helping businesses adapt and grow As customer expectations rise and contact ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading business communications, CX and CPaaS platform provider, today announced considerable momentum for its Customer Experience (CX) ...

Dublin, Aug. 31, 2020 (GLOBE NEWSWIRE) -- The "Global Contact Center Transformation Market By Component, By Deployment Type, By Organization Size, By End User, By Region, Industry Analysis and ...

Zendesk also named AWS Customer Experience Partner of the Year (Technology) - Global for driving customer success while helping businesses adapt and grow LAS VEGAS, Dec. 2, 2025 /PRNewswire/ -- Today ...