Customer service can be an up-and-down kind of job. One customer situation may make a representative feel like she has accomplished a lot for the company and the customer, and then the next call can ...

Salesforce surveyed over 3,500 consumers worldwide to understand what customers need, and how companies can deliver the best customer service experience during the COVID-19 pandemic. Every two weeks, ...

Even if you have the best products in your industry, bad customer service can kill your business. Customer service isn't the same as selling; it's about how you handle your customers, answer their ...

There are a dozen characteristics that are common to masterful companies: businesses that delight their customers by providing outstanding, customer-friendly service throughout the range of their ...

Are you interested in getting a customer service job? With countless jobs available, landing a good customer service job isn’t hard. If you have the qualities needed to get the job done, your chances ...

It is no secret that customer service and customer support are equally critical with respect to enhancing customer satisfaction and brand loyalty and thus increasing profitability. Due to the creation ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

SQM believes that call center agents have a tough job, and it takes the right type of individual to deliver great customer service QA. VERNON, BRITISH COLUMBIA ...