NEW YORK--(BUSINESS WIRE)-- Sprinklr (CXM) (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Leader in the ...

SAN FRANCISCO, Oct. 27, 2025 /PRNewswire/ -- Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center. Zendesk ...

CHARLOTTE, N.C. , April 24, 2025 /PRNewswire/ -- Renuity received a 2025 Guildmaster Award from GuildQuality for demonstrating exceptional customer service within the residential construction industry ...

When it comes to understanding customer experience, data and reports only tell part of the story. I recently came across a fascinating leadership anecdote from Jeff Bezos that perfectly illustrates ...

AI has been in the midst of a massive hype cycle for some time, but it’s difficult to say that any single enterprise AI technology has gone mainstream. Meanwhile, business leaders are tasked with ...

As building and maintaining customer trust becomes integral to long-term success, US customer experience (CX) leaders are stepping up with new strategies and tools aimed at strengthening brand ...

Billions are wasted on dashboards and data collection. True journey intelligence comes when leaders turn insights into real-time action. Picture this: You're sitting in a strategy meeting where ...

Recognized for the 13th consecutive year, the global CX leader continues to set the standard for CXM excellence Foundever®, the next-generation service leader reinventing customer experience (CX), has ...

AI agents can reduce service costs by more than 20%. Service leaders are investing in tech and data integration. Only 46% of service reps' time is spent engaging customers. The 2025 State of Service ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. Customer trust is the foundation of almost any business ...