AI technologies are in a period of transition, one that might stretch on for years as technology evolves and the more cautious industries gradually get on board. While this phased integration may be ...

Artificial intelligence startup Ask-AI Technologies Ltd. today announced the launch of its new Generative AI Sidekick tool alongside an $11 million round of funding. Today’s Series A round was led by ...

SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform trusted by tens of thousands of enterprises worldwide, today announced the launch of Dialpad ...

Some 500 customer service officers (CSOs) at Singapore’s DBS Bank will soon be able to tap a generative AI (GenAI)-powered virtual assistant later this year to improve workflows and better serve ...

Now isn’t the time to give up on human-centered support as customers depend on these knowledgeable teams for a variety of business-critical activities. Nearly every company is preparing for an ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage. Generative AI is everywhere in customer service these days. It ...