BARCELONA, Spain--(BUSINESS WIRE)--Five9 CX Summit --Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced the expansion of its Five9 Genius AI suite with the launch of Five9 ...

Contact-center-as-a-service provider Five9 Inc. today said it has expanded the Genius AI suite it announced in August with intelligent virtual agents that incorporate generative artificial ...

SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (FIVN), provider of the Intelligent CX Platform, is proud to announce that Five9 AI Agents has been named a winner for Innovative AI Products in the 2025 ...

Five9, a cloud contact center provider, has launched Agent-Expert Consultation, which enables contact center agents to access subject matter experts through Zoom. Zoom Phone users are identified by ...

New AI Agents and Trust & Governance Built to Deliver Assurance, Speed, and Control “We’re at a real turning point in how customer experience is evolving, especially as AI and agentic technologies ...

Five9, (NASDAQ: FIVN), provider of the leading CX intelligent platform, today announced enhancements to its integration with Zendesk Talk Partner Edition (TPE) that support the latest Zendesk Voice ...

New AI-elevated integration combines real-time transcription and unified routing to eliminate fragmented CX systems, lower costs, and accelerate ROI Five9 Fusion for ServiceNow combines the Five9 real ...

Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation.

The Five9 Intelligent Cloud Contact Center Keeps People Working, Connected and Safe For existing customers, the move was simple and easy. Five9 helped its customers move tens of thousands of agents ...

Last year, writing about Five9's Summer Release 2016, I said "the era of cloud leapfrogging customer-premises applications may have just begun." At the time, Five9 had announced the integration of ...

Next-Gen Intelligent Virtual Agents combined with Generative AI to reduce interactions that need to be routed to human agents Consumers increasingly expect personalized, human-like interactions, even ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading cloud contact center provider, today announced the launch of an Agent-Expert Consultation experience which seamlessly enables ...