Forbes contributors publish independent expert analyses and insights. Mark C. Perna is a generational expert who covers education & careers. 83% of Gen Z frontline workers are burned out. Here are ...
Organizations are often failing to tap into valuable knowledge held by frontline workers in their pursuit of improving customer experience, reducing costs, and growing revenue. That’s the thesis ...
TYSONS, Va.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today unveiled several new Frontline-Ready AI™ capabilities as part of its Fall 2025 Release. These ...
LOWELL, Mass. & WESTON, Fla.--(BUSINESS WIRE)--First impressions of frontline work aren’t impressing Gen Z, and with this cohort slated to become a third of the world’s working population by 2030 1, ...
The Addition of Paradox Will Give Workday an AI-Powered Talent Acquisition Suite for Every Worker and Every Type of Work "Hiring is one of the most critical moments in the employee experience, yet too ...
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