The Metropolitan Transportation Authority (MTA) on Monday launched its new Customer Ambassador program, an initiative designed to enhance the rider experience once the Queens bus network redesign ...

More than 800,000 daily MTA bus riders are experiencing their first weekday commute under Phase 2 of the redesign. CBS News New York's Elijah Westbrook has reaction from riders and officials.

Dressed in her Sunday best in the form of a colorful, floral dress and a yellow hat and coat, Louise Stamp took the bus to church on Aug. 31, as she does each weekend. But this was also the first day ...