More and more companies from different industries are evolving from a product-based marketing mindset to one focused on the customers' experience. This is because in an experience economy of the ...

Dale Willbanks, an American Family Insurance agent in Durango, as been recognized for providing an outstanding customer experience by a national certification program. "Providing our valued customers ...

"It's all down to which firms can best meet customer needs through frictionless experiences." So says EY in their 2022 Global Insurance Outlook. But most insurance carriers are still struggling to ...

SAN FRANCISCO--(BUSINESS WIRE)--An overwhelming 91% of consumers consider customer service when deciding whether to stay with their current healthcare insurance plan or switch providers, according to ...

The user experience is something every insurer must consider as the importance of a competitive edge continues to grow within an industry where customers have more options from which to choose.

ChatGPT is one of the hottest technologies on the market. It took the platform only five days to reach 1 million users, a feat that typically takes other technology services months and even years to ...

TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...

TROY, Mich.--(BUSINESS WIRE)--Auto and home insurers have spent the past year adding dozens of new features and refinements to their mobile apps, such as automatic collision reporting capabilities, ...

Michael Vermillion is Vice President and General Manager of Global Business Intelligence with oversight of the Insurance and Healthcare practices at J.D. Power. He is responsible for the growth of the ...

Our team looked at over 100 of the top auto insurance providers in the U.S., from national providers like USAA, Travelers, and State Farm to regional providers like Erie Insurance. 8,500 Data Points ...

Mutual of Omaha Ranks Highest in Individual Life Insurance Satisfaction Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability ...