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Complaints about the quality of customer service are on the rise, and a new study suggests consumers have reached the boiling point. Researchers at Arizona State University’s business school have ...

Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

Ever wonder why exceptional customer service is becoming an endangered species? Here’s how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.

Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. To continue reading this ...

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The Commission said the move is aimed at strengthening consumer protection across Nigeria’s telecommunications sector. The Nigerian Communications Commission (NCC) has directed Mobile Network ...

The Nigerian Communications Commission (NCC) says telecom operators will compensate subscribers for poor network quality ...