This blog focuses on Call Center Quality Assurance (QA) impacts on Customer Service Key Performance Indicators (KPIs). QA measures, benchmarks, and tracks call center and agent performance for KPIs ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Creating high quality products keeps your customers loyal and your employees engaged. You can create a quality assurance program by defining standards and outlining the steps necessary to achieve them ...

Quality assurance and quality control ensure that your products or services meet your customers' expectations. A quality assurance team conducts activities that validate quality requirements. This ...