Multi-point systems for customer feedback — such as five-star ratings for professional services or gig economy jobs — can lead to subtle, unconscious racial bias, according to a study from the ...
Performance ratings are everywhere. Whether in the form of teaching evaluations for professors or star systems for ride-share drivers, ratings have become a central feature of how employers measure — ...
Citations: Rivera, Lauren, Andras Tilcsik. 2019. Scaling Down Inequality: Rating Scales, Gender Bias, and the Architecture of Evaluation. American Sociological Review ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback