When a customer purchases software-as-a-service (SaaS)–which is sometimes called a “cloud” service or product–the software is not hosted. It does not reside at the customer’s location or data center.
Companies procuring or providing Software-as-a Service (SaaS) technology need some form of contract to govern the relationship between the SaaS provider and customer. As with many intellectual ...
The last thing you want is to be locked in to a SaaS vendor who isn't delivering as promised. That's where a SaaS SLA can save the day. As companies continue to move away from developing software ...
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