If scanner is not working but printer is working, follow these instructions i.e. update driver, restart Windows service, etc.

Using the TWAIN scanner function on a Samsung multi-function printer allows you to import scanned documents directly into TWAIN-compliant graphics and document programs. Since the TWAIN scanner driver ...

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The first thing you may want to do is reset the printer scanner. This is a simple task, so we do not expect most users to find it too difficult. To reset the printer scanner, the user must power it ...