How automating voice mail passwords saves tons of time, and automating MACs saves tons of money. Password resets are not a particularly sexy topic. But saving money is a sexy topic, or at least it ...

A self-management team is a group of workers assigned to perform a specific job for a company. Instead of loosely connected workers performing separate tasks, a self management team performs a defined ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. NCR APTRA Vision provides financial institutions and other self-service ...

Companies' growing demand for increased speed to market, optimized customer experience and increased operational efficiencies is served by Sprint Command Center -- including the ability to lower cost ...

Delivering the kind of automated service customers want requires a digital strategy that encompasses technological and people-oriented changes. Most organizations recognize the importance of giving ...

If routine employee questions and problems take up a significant portion of your human resources (HR) department’s time and energy, consider helping employees help themselves. HR software often ...

Customers often prefer to find solutions to their problems themselves rather than having to speak with a customer service agent. Customers often prefer to find solutions to their problems themselves ...

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Customer experience used to rely heavily on face-to-face—or ...

Only 12% of employees think their organisation does a great job onboarding new people, according to Gallup ( ). Manual onboarding processes create many problems for the overall onboarding experience, ...