Salesforce today announced the next generation of its Service Cloud Einstein, which combines its flagship CRM solution with artificial intelligence (AI) and guided workflows for agents and customers.

Artificial intelligence (AI) is more than a promising technology trend for Salesforce. It’s an attainable and transformational means of enabling businesses of all sizes to deliver exceptional customer ...

Fully connected to CRM data across sales, commerce, marketing and more, Service Cloud Einstein is the world's #1 intelligent customer service platform. With Service Cloud Einstein, every service ...

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Salesforce is introducing artificial intelligence (AI) and predictive capabilities across its cloud customer relationship management (CRM) software-as-a-service products through its Einstein brand. At ...

The near future of artificial intelligence (AI) won’t be defined by ushering in a race of sentient machines. While we’re inching closer to the goal of AI brain mapping, the next era of AI will be more ...

Salesforce is announcing today the launch of its Einstein artificial intelligence (A.I.) platform that’s implemented into several of the company’s existing cloud services: Sales Cloud, Service Cloud, ...

Today at its Dreamforce digital conference, Salesforce introduced Service Cloud Workforce Engagement, a dynamic workforce planning product that will help service leaders organize their workforces from ...

One of the first contact center providers to offer full integration with AI-powered Einstein Conversation Insights to drive customer engagement "As one of the first Contact Center providers to offer ...

Dreamforce 2023: Salesforce Expands Einstein AI and Data Cloud Platform Your email has been sent The Einstein 1 platform links Salesforce CRM data and generative AI. Plus, Trust Layer allows ...