Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Spoke, a startup that wants to simplify the way companies add and process help desk tickets using artificial intelligence underpinnings, announced it has enhanced its AI engine to allow for more ...

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Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

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Imagine that you are working late to finish a quarterly report when, suddenly, your laptop freezes and crashes. You can’t finish your assignment, so you immediately submit a ticket to IT for a ...

Most help desk ticketing systems specialize in helping one business support all of its customers or internal users. These solutions include searchable databases that allow customers to locate ...