Across virtually every industry and nearly every type of customer interaction, digital customer engagement via mobile apps has surged, raising customer satisfaction and increasing brand loyalty for ...

TROY, Mich. (Feb. 22, 2023) — Across virtually every industry and nearly every type of customer interaction, digital customer engagement via mobile apps has surged, raising customer satisfaction and ...

As a nonprofit, municipally owned electric company, the Kerrville Public Utility Board operates with a clear mission. “Our job is to serve our community,” says Robby McCutcheon, KPUB IT director. “And ...

Mobile apps have emerged as a major customer satisfaction factor during the past few years, significantly affecting how players in the utility industry engage with their communities of interest. For ...

The development of mobile apps is what Forrester calls “a complex and crucial competency in today’s digitized business world.” Mobile apps have become essential to any organization hoping to meet ...