The two companies announce a deal that builds on an existing alliance, as Big Blue takes over the management of several Sprint call centers. Marguerite Reardon started as a CNET News reporter in 2004, ...
Sprint has entered the hostedcontact center space, a submarket that is rapidly expanding, with the introduction of an IP-based offering that is powered byAvaya technology. It is Sprint’s first ...
As I’ve followed the progress of VoIP for the past 12 years (yeah, it’s been that long now), one of the most compelling types of investments in the technology comes from organizations that leverage ...
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