CRM systems equipped with analytics help companies organize, study, and interpret customer data to understand patterns and ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

Consider the last time you wanted to purchase a messaging app for your organization. You may have explored industry-specific websites, read whitepapers, compared product features, evaluated pricing ...

Across industries, the security of customer data is a key concern for sales teams. As organizations embrace advanced technologies to streamline their sales processes, there is an increased risk of ...

The retail world is continually seeking ways to enhance the customer experience. Finding your way becomes much simpler with ...

Data serves as the lifeblood of most businesses today, and safeguarding its security is imperative. I believe this commitment is not merely an obligation to uphold ethical and legal standards; it also ...

Salesforce is investigating a security incident after discovering unusual activity involving apps published by Gainsight, a customer-success software ...

Software is truly everywhere in the modern world. From streamlining workflows to making phone calls to following navigation routes in a car, the list continues—and so does the industry’s growth. By ...