Olly and I are passionate about the guest experience and the little moments that shape great hospitality — and this is one of our biggest pet peeves 😅 ❌ Asking for a booking before even saying hello VS ✔️ A warm greeting that lets the guest lead It’s a tiny shift, but it completely changes how welcomed people feel. This is the kind of nuance we love sharing with our team — hospitality with heart (and common sense). 🤍✨ Do you agree? Or what’s your restaurant pet peeve?👇 #ForteKitchen #ServiceW
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