This a classic video of Steve Jobs handling a tough question at the 1997 Worldwide Developer Conference. He had just returned to Apple as an advisor and was guiding sweeping change at the company. This is a prime textbook example of how to handle an aggressive question. The main lesson here is learning how to respond professionally not to react emotionally, and how to defend yourself without actually attacking your critics. DISCLAIMER: We don’t own any rights to the video or brands in it. This i